Ingredifind User Account Terms and Conditions
We are Ingredifind Ltd, a parent company registered in England and Wales under company number 13780661, with its registered office at 12 New Fetter Lane, London, United Kingdom, EC4A 1JP (together with each of our subsidiaries and affiliated entities, including, without limitation, Ingredifind Inc., a Delaware corporation, the “Company”). The Company operates the website www.ingredifind.com (the “Website”), and our service is also made available through our mobile application (the “App”) both of which allow end users to view current ingredient information as uploaded by participating restaurants in respect of dishes that they offer to their customers (the Website and App are sometimes collectively referred to as the “Platform”).
1. Understanding these Terms and Conditions
1.1 These terms and conditions (these “Terms”) describe how you may access and use the Platform. These Terms will apply to your access of the Platform at any location worldwide. For the avoidance of doubt, (i) by accessing and using the Platform with respect to a restaurant located in the United States of America or Canada, you are hereby contracting solely with Ingredifind Inc. and agreeing that solely the laws of the United States of America shall govern these Terms, as more fully set forth in Section 12 herein, and (ii) by accessing and using the Platform with respect to a restaurant located outside of the United States of America or Canada, you are hereby contracting solely with Ingredifind Ltd and agreeing that solely the laws of England and Wales shall govern these Terms, all as more fully set forth in Section 12 herein.
1.2 When certain words and phrases are used in these Terms, they have specific meanings (these are known as “defined terms”). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of these Terms where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).
1.3 In these Terms, when we refer to “we”, “us” or “our”, we mean the Company; and when we refer to “you” or “your” we mean you, the person accessing or using the Platform.
1.4 In addition, please note that we use your personal information as is set out in our privacy policy (Ingredifind Privacy Policy ).
1.5 When using our Platform, it is very important to understand the difference between ‘reviewed and ‘unreviewed information. You can find further information here. When using our Platform and for the purposes of these Terms, the term ‘reviewed ’ and ‘unreviewed ’ information have the following meanings:
“Reviewed” means information marked with our reviewed logo which has been provided by a restaurant which: has an account with us; which has provided us with an allergen or full ingredient list for each of its menu items; against which we have reviewed to identify obvious missing information. Note that you (and any fellow diners) should always check with a restaurant whether a particular dish meets your/their allergen requirements before ordering it.
“Unreviewed ” means information marked with our unreviewed logo because it does not meet the Reviewed information requirements which are set out immediately above.
2. The Platform
2.1 You do not need to register an account with us in order to access all services on the Website including a restaurant’s menu. But to be clear, these Terms apply to any access or use of the Ingredifind Platform. Use of the Platform you must also be made in accordance with guidance and instructions that we bring to your attention.
2.2 In respect of Reviewed information, you may select allergen or ingredient preferences that you would like to filter. The list of filterable preferences are available at ingredifind.com/definitions. Selected preferences remain on your personal device used to access the Platform, they are not stored by us. Note that you and any fellow diners should always check with a restaurant whether a particular dish meets your/their allergen requirements before ordering it.
2.3 You will need to register an account with us on the App in order to access certain services available on the Platform (“Account”) including storing your personal preferences for multiple uses and accessing the ability to search for ingredients other than the standard list at (ingredifind.com/definitions). We do not guarantee that the Platform, or any content on it, will always be available or be uninterrupted. Access to some of Ingredifind’s services may be conditional upon payment of a subscription fee (“Subscription Fee”). Your right of access will continue until it is terminated or cancelled (in both cases in accordance with these Terms). Access to areas of the Platform accessible without registering an account with us is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Platform without notice. We will not be liable to you if for any reason the Platform is unavailable at any time or for any period. We and our participating restaurant partners may update the Platform and/or change the content on it at any time.
2.4 You are responsible for making all arrangements necessary for you to have access to the Platform. You are also responsible for ensuring that all persons who access and/or rely on the Platform through your Account are aware of these Terms and that they comply with them, in particular (without limitation) the obligation to always check with a restaurant whether a particular dish meets their allergen requirements before ordering it.
2.5 The Platform and the content on it are provided for general information purposes only. They are not intended to amount to medical advice on which you should rely.
2.6 You may only use the Platform for your own domestic, private and non-commercial use.
2.7 Definitions of ingredients used on the Platform are available here. It is your responsibility to check these definitions and to confirm that any choices that you or your fellow diners make based on the content of the Platform are made based on the meanings which are set out in these definitions.
2.8 Likewise, it is your responsibility to identify the allergies which have the potential to affect you (and anyone else who uses your account or dines with you) and to use the Platform correctly to better understand the ingredients of dishes. However, ultimately you should always check with a restaurant whether or not any dish which they offer contains a particular ingredient, especially one in respect of which you or a member of your party has an allergy. We accept no responsibility for any failure to do any of these things.
3. Subscription Fees
3.1 Details of our Subscription Fees as are payable from time to time can be found on our Platform. You will be asked to select a Subscription Fee plan to use parts of the Platform that require a Subscription Fee on registration and you agree to pay all Subscription Fees before accessing registered user section of the Platform.
3.2 Subscription Fees may be increased or decreased by us, but we will always make this information available on the Platform at least 30 days before the change comes into effect.
3.3 You are responsible for ensuring that we are provided with a Payment Method to receive payment from you in respect of the Subscription Fee. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. Unless you cancel your membership before your billing date, you authorise us to charge the Subscription Fee for the next billing cycle to your Payment Method.
3.4 The Subscription Fee will be charged to your Payment Method on the specific payment date as agreed with you from time to time and as shown on your Account page. The length of your billing cycle will depend on the type of subscription that you choose when you signed up for the Platform or which we subsequently agree with you. In some cases your payment date may change, for example if your Payment Method has not successfully settled, when you change your subscription plan or if your paid subscription began on a day not contained in a given month.
3.5 You authorize us to charge any Payment Method associated to your account. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the sections of the Platform reserved for registered users until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.
4. Cancellation
4.1 You can cancel your subscription to the Ingredifind services at any time, and you will continue to have access to the service through the end of your billing period. Payments are non-refundable and we do not provide refunds or credits for any partial subscription periods. To cancel, go to your “Account” page and follow the instructions for cancellation. If you cancel your subscription, your Account will automatically close at the end of your current billing period.
5. Your account and password
5.1 If you register an Account, you will be asked to provide certain information (such as your email address) and to create a password, as part of our security procedures. You are responsible for keeping such information accurate and up to date and must treat any password as confidential and you must not disclose it to any third party. You should use a password unique to the Platform to reduce the risk of unauthorised access to your account.
5.2 We have the right to disable any Accounts and/or passwords, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
5.3 If you know or suspect that anyone other than you knows your Account login details, you must immediately notify us at support@ingredifind.com.
5.4 You are responsible for any unauthorised use of your Account login details.
6. Acceptable use
General
6.1 You agree not to:
6.1.1 use the Platform in any way that breaches these Terms or any applicable local, national or international law or regulation;
6.1.2 copy, or otherwise reproduce or re-sell any part of the Platform unless expressly permitted to do so in these Terms; or
6.1.3 do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Platform or any equipment, network or software used in operating the Platform.
User Generated Content
6.2 If it is the case that you supply/upload any content to the Platform – whether it be pictures, text, sound recordings or whatever – the content you supply (“User Generated Content”) must comply with the following rules:
6.2.1 it must not be obscene, abusive, offensive or racist and it must not promote or propose hatred or physical harm against anyone;
6.2.2 it must not harass or bully another person;
6.2.3 it must be true and honest so far as you know;
6.2.4 it must not be defamatory of anyone;
6.2.5 it must not use the material or content or infringe the rights or privacy of anyone else; for example you should not use images of well-known characters, footage or music (unless it is your own);
6.2.6 it must not contain any spam, such as advertisements for other websites;
6.2.7 it must not contain repetitive or continuous complaints about the Platform, any content on the Platform or your subscription to the Platform (for any complaints you should contact using the details below);
6.2.8 it must not contain any personal information belonging to you or any other person or confidential information relating to other people; and
6.2.9 it must not promote or condone terrorism, violence or illegal behaviour.
6.3 We reserve the right to refuse to accept or refuse or cease to use any User Generated Content supplied by any person that we think contravenes these rules.
6.4 In addition, we may from time to time provide interactive services on the Platform that shall enable you to upload User Generated Content, including, without limitation:
6.4.1 comment facilities;
6.4.2 chat rooms; and/or
6.4.3 bulletin boards, (together “Interactive Services”).
6.5 When using any Interactive Services, you should always take the following precautions:
6.5.1 keep your identity private. Do not give out your full name, postal address, telephone number, email address, the name of your school or any other information (other than that specifically requested by us) that could help someone discover your actual identity;
6.5.2 never meet with someone you met online; and
6.5.3 do not reply to any messages that are hostile, rude or inappropriate, or in any way make you feel uncomfortable.
6.6 Where we provide an Interactive Service, we will use reasonable endeavours to provide information to you about the kind of service offered and if it is moderated. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide.
Content
6.7 Any use or reliance on any content or materials posted by other users (on the Platform or on third party sites accessible from it) is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy or reliability of any content or communications posted via the Interactive Services or endorse any opinions expressed via any Interactive Services.
6.8 Where we provide an Interactive Service you are not permitted to access by automated means or otherwise for the purposes of scraping, extracting or otherwise obtaining any material from the Interactive Services for use within a third party website or application.
6.9 The use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an Interactive Service that it is important that they communicate with their children about their safety online. Minors who are using any Interactive Service should be made aware of the potential risks to them.
Viruses
6.10 We do not guarantee that the Platform will be totally secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access the Platform and we recommend that you use your own virus protection software.
6.11 You must not misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform. You must not attack the Platform via a denial-of-service attack or a distributed denial-of service attack. A breach of this provision by you may constitute a criminal offense under Applicable Law (as hereinafter defined), including, but not limited to, the Computer Misuse Act 1990 and the Computer Fraud and Abuse Act. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.
7. Intellectual property
7.1 We are, as between you and us, the owner or licensee of all intellectual property rights in the Platform and its content, including the Ingredifind name and mark. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.
7.2 You are not granted any right to use, and may not use, any of our intellectual property rights other than as set out in these Terms. You must not use the Platform (or any part of it or its content) for commercial purposes; however, you may download material from the Platform solely for non-commercial, personal use by you.
7.3 No part of the Platform, including, without limitation, the text, designs, graphics, photographs and images contained in it, may be copied, reproduced, republished, uploaded, re-posted, modified, transmitted or distributed or otherwise used in any way for any non-personal, public or commercial purpose without our prior written consent.
7.4 Any communications or materials you send to us through the Platform by electronic mail or other means will be treated as non-proprietary and non-confidential (other than communications in respect of your order if you use the Platform to buy products from us). We are free to publish, display, post, distribute and otherwise use any ideas, suggestions, concepts, designs, know-how and other information contained in such communications or material for any purpose, including, but not limited to, developing, manufacturing, advertising and marketing us and our products.
Without affecting the obligations set out elsewhere in these Terms, including in clause 6.2, you acknowledge that by supplying/uploading any User Generated Content you grant to us and those who are authorised by us, to the maximum extent permitted by Applicable Law, an irrevocable, perpetual, royalty-free, worldwide permission to use the materials both within the User Generated Content and in any other manner. This permission extends to copying, distributing, broadcasting and otherwise transmitting, adapting and editing the materials.
8. Our liability
8.1 Our liability shall be limited to:
8.1.1 death or personal injury caused by our negligence;
8.1.2 fraud or fraudulent misrepresentation by us; and
8.1.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
8.2 Nothing in these Terms affects your statutory rights. If you are accessing the Platform in respect of a restaurant located in the United Kingdom, advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
8.3 We only supply the Platform for domestic and private use. You agree not to use the Platform, or any content on the Platform, for any commercial or business purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.4 We assume no responsibility for the content of the Platform marked Unreviewed. Note that Reviewed information may not be fully up to date or reflect a restaurant’s current menu. In all cases you should always without fail check with a restaurant whenever placing an order whether or not any dish which they offer contains a particular ingredient, especially one in respect of which you or a member of your party has an allergy.
8.5 We assume no responsibility for the content of websites or apps linked to from the Platform (including links to our commercial sponsors and partners). Such links should not be interpreted as endorsement by us of those linked websites or apps. You are responsible for deciding whether to access a third party website or app and your use of third party website or app will be governed by the terms of that third party website or app. We will not be liable for any loss or damage that may arise from your use of such third party website or app.
8.6 The Platform may contain inaccuracies or typographical errors. We make no representations about the reliability, availability, timeliness or accuracy of the content included on the Platform.
8.7 We will not be liable to you if our provision of the Platform or any services available through the Platform is delayed or prevented by an event outside our control.
8.8 A participating restaurant may have changed its dish information and not updated the menu on Ingredifind. For your safety, you should always notify any restaurant of your (or members of your group’s) allergies and preferences before ordering a dish.
9. Suspension and termination
9.1 If you breach any of these Terms, we may immediately do any or all of the following (without limitation):
9.1.1 issue a warning to you;
9.1.2 temporarily or permanently remove any User Generated Content uploaded by you to the Platform;
9.1.3 temporarily or permanently withdraw your right to use the Platform;
9.1.4 suspend or terminate your Account;
9.1.5 issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
9.1.6 take further legal action against you; and/or
9.1.7 disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.
10. Changes to these Terms
We may make changes to these Terms from time to time (if, for example, there is a change in Applicable Law that requires us to change these Terms). Please check these Terms regularly to ensure that you understand the Terms that apply at the time that you access and use the Platform.
11. Other important information
11.1 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
11.2 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
11.3 If you are resident in a European Union member state and wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/ . This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.
12. Governing law and jurisdiction
12.1 These Terms are governed by the applicable laws of the jurisdiction in which you are accessing the Platform, meaning that (i) if you are accessing the Platform with respect to a restaurant located in the United States of America or Canada, these Terms shall be governed solely by the laws of the United States of America, and (ii) if you are accessing the Platform with respect to a restaurant located anywhere outside of the United States of America or Canada, these Terms shall be governed solely by the laws of England and Wales ((i) and (ii) collectively, “Applicable Law”). This means that your access to and use of the Platform, and any dispute or claim arising out of or in connection therewith (including non-contractual disputes or claims), will be governed by Applicable Law.
12.2 If you are a consumer accessing the Platform with respect to a restaurant located in the United States of America or Canada, any and all causes of action between the parties arising from or in relation to these Terms or your access to and use of the Platform shall be brought in the courts located in the jurisdiction in which such cause of action arose in the United States of America or Canada and shall be brought solely against Ingredifind Inc. in the manner prescribed by Applicable Law. Ingredifind Inc. shall bring any cause of action arising from or in relation to these Terms or your access to and use of the Platform to the courts located in the jurisdiction in which such cause of action arose in the United States of America or Canada.
12.3 If you are a consumer who is a resident of the United Kingdom or the European Union and are accessing the Platform with respect to a restaurant located outside of the United States of America or Canada, you may bring any cause of action arising from or in relation to these Terms or your access to and use of the Platform to – at your discretion – either the competent court of England, or to the competent court of your country of habitual residence if this country of habitual residence is within the United Kingdom or is a European Union Member State, which courts are – with the exclusion of any other court – competent to settle any of such a dispute. Such causes of action shall be brought solely against Ingredifind Ltd in the manner prescribed by Applicable Law. Ingredifind Ltd shall bring any cause of action arising from or in relation to these Terms or your access to and use of the Platform to the competent court of your country of habitual residence if this is in the United Kingdom or a European Union Member State, or otherwise the competent court of England, and you will benefit from any mandatory provisions of the law of the country in which you are a resident. Nothing in these Terms, including clause 12.1, affects your rights as a consumer to rely on such mandatory provisions of local law. For the avoidance of doubt, any and all causes of action arising from or in relation to these Terms or your access to and use of the Platform outside of the United States of America, Canada, United Kingdom or the European Union shall be brought solely against Ingredifind Ltd in the competent court of England.
13. Contacting us
Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us by using the following details:
Address: Ingredifind Ltd, c/o 12 New Fetter Lane, London, United Kingdom, EC4A 1JP
Email address: support@ingredifind.com
Telephone number: +44 77462 49945
Thank you.
Terms last updated 18 October 2023